• Anyone who needs help with the Klapp ticketing system can come to Strætó at Hestháls 14. This is for example, if people do not have electronic ID.
• People need to bring identification, for example a passport or a card with a photo and ID number (kennitala)
• It is recommended that customers bring some documents to confirm disability. Strætó staff will assist to the best of their ability.
• It is open at the Strætó office on weekdays between 9 am and 4 pm.
• You can also call Klapp’s helpline at 540-2710 or send an e-mail to hjalp@klappid.is

Log in to Tryggingastofnun

People on disability get 70% discount on adult fares. In order to get the discount you need to follow these steps:

Tryggingastofnun.is

• Go to tr.is and log in to "My pages".
• Select "Your Profile" and "Your information".
• Check the box that will give Tryggingastofnun permission to give Strætó information on your status.

You only need to do this once.

Buying fares with disability discount

1. Register for "My pages" on klappid.is
   • If you have access, log in.
   • If you do not have access, you need to press "Register" There you can create a new account using your phone number or email address.
   • If you have a Klapp card, enter the number on the card and select a name for the card.
   • You can buy Klapp cards at Strætó vendors or in Strætó’s online store.
2. Press "Buy new ticket".
3. Now you press the button that says "Verify with E-certificate".

4. You need to verify with phone e-certificate.This is done so Strætó can verify that you are on disability and can receive the 70% discount.
   • Now, bus fares with a 70% disability discount should be added to your product range when you buy a ticket. The image below shows what this looks like.

5. Choose "Single tickets" to buy single tickets.
   • Choose "Period" to buy one month pass or 12 months pass.
   • Choose "Add to cart" to purchase the period pass or ticket.
   • Make sure it say Disabled and TR in the window.
   • If it says something else, clicks "Change" and choose fare for disabled people.

6. Choose shopping cart in the top right corner to pay for the card.

7. Now you just need to add debit- or credit card and pay.
   • After a few hours the discount disappear. You need to press "Verify with E-certificate" again and the disability discount will appear again.